Marco Polo Aged Care Servicess

Residents’ Rights

Charter of Aged Care Rights


All people receiving Australian Government funded residential care, home care or other aged care services in the community have rights.


I have the right to:

1.     safe and high quality care and services;

2.     be treated with dignity and respect;

3.     have my identity, culture and diversity valued and supported;

4.     live without abuse and neglect;

5.     be informed about my care and services in a way I understand;

6.     access all information about myself, including information about my rights, care and services;

7.     have control over and make choices about my care, and personal and social life, including where the choices involve personal risk;

8.     have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;

9.     my independence;

10.  be listened to and understood;

11.  have a person of my choice, including an aged care advocate, support me or speak on my behalf;

12.  complain free from reprisal, and to have my complaints dealt with fairly and promptly;

13.  personal privacy and to have my personal information protected;

14.  exercise my rights without it adversely affecting the way I am treated.


If you have concerns about the aged care you are receiving, you can:

·       talk to your aged care provider, in the first instance,

·       speak with an aged care advocate on 1800 700 600 or visit, for support to raise your concerns, or

·       contact the Aged Care Quality and Safety Commission on 1800 951 822 or visit its website, The Commission can help you resolve a complaint about your aged care provider.

Excerpt from  Charter of Aged Care Rights  

How Marco Polo Can Help You

At Marco Polo, we can give you further general information on health related matters, and point you in the right direction. For example, we can describe more fully how the system works and explain details of the different treatment options available. As a resident of Marco Polo, we can help you with the advance care planning process.

However, we do not provide legal advice. For all legal matters and documentation, we recommend that you obtain independent reputable counsel.